As a continued approach to keep game accounts secure and provide peace of mind to our customers we have implemented new security measures and procedures. As a result we have had to reset all game passwords.
To change your password please use the following link: https://account.infe...t/pwdreset1.php
IMPORTANT NOTE: If you log in through your steam account changing your password is not necessary.
Having issues? Check the Reset FAQ below:
Q: My password is reset what do I do?
A: Use this link to change your password. You MUST use the email that was used https://account.infe...t/pwdreset1.php
Q: What do I do if I do not have access to my email anymore?
A: Locate your serial key and use that to reset your pw here: https://account.infe...t/pwdreset3.php
Q: What do I do if I do not have my original serial key?
A: You will need to contact http://support.xsolla.com/ to obtain your serial key.
Q: I bought the game through steam, how does this affect me?
A: If you use steam to launch your game you will not be affected. You will not be asked to change your password. If you are launching the game without steam, you will be asked to change your password at your first log in.
Q: Nothing is working for me what do I do?
A: Submit a ticket to our support site http://support.infestationmmo.com/ Please ensure that you include as much information about your account that you have (Purchase email, Log in email, serial key, Character names). When submitting the ticket you must select the category “Password Reset Issue”
Thanks for your patience with this process!
***** 11/25/2013 - NOTE FOR STEAM USERS: Password reset will be disabled for Steam users and fixed within the hour. This should fix you not being able to launch.